Bespoke supports for our Mortgage Customers impacted by COVID-19

We know that many of you, like us, are worried about COVID-19. At AIB we are determined to continue to support you through this situation and we encourage you to contact us if you believe you have been impacted financially by COVID-19.

This week we have developed a range of solutions specifically designed to back our customers who are experiencing financial difficulty because of COVID-19. Some are suited to those experiencing a short term impact to their financial situation and some are suited to those who are experiencing a more long term impact to their financial situation. 

Some of the solutions for our Mortgage customers

  • Short-term - COVID-19 3 month payment break, or pay interest only

    If you expect your income to drop temporarily as a result of COVID-19 and you believe you will be unable to make your mortgage repayments, we’ll do our best to help.

    If you would like to apply for a three-month break from payments or pay interest only, you can apply online or call us. In order for that to take effect before your next scheduled repayment date, please ensure you contact us or apply online at least 7 working days before that date.

    You can apply online HERE or call our team on (01) 772 6609. Available Monday - Friday 09:00–17:00

    If someone else has taken out the mortgage with you, both of you need to be available to speak to us when you call.

    It is important to note that when the moratorium or interest only period ends, your monthly repayments over the remaining term of your loan will be increased to ensure that your mortgage will be repaid (together with interest due) within its original term.

    This solution is now applicable to both private dwelling homes (PDHs) and Buy To Let (BTL) customers. 

  • Long-term support – Long term cashflow solutions

    If you’re experiencing or think you will experience more severe and/or long term cash flow issues from loss of income, as a result of COVID-19 or not, and will be unable to make your mortgage repayments, we’ll do our best to help. 

    - Go to worried about payments.

    - Call the Arrears Support Unit (ASU) on 1890 252 008.

    It is important to note that when the moratorium or interest only period ends, your monthly repayments over the remaining term of your loan will be increased to ensure that your mortgage will be repaid (together with interest due) within its original term.

     

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