Mortgage support during COVID-19

We are here to support our customers during COVID-19.

The deadline to apply for your first COVID-19 payment break was 30 September and applications are now closed.

If you are experiencing an income reduction because of COVID-19, we have some options you can consider here.

If you are already on a COVID-19 payment break, your options are outlined below. If you are in a position to continue or return to making payments it is in your financial best interests to do so as the cost of credit may increase because of the payment break.

I didn’t apply for a COVID-19 payment break. What supports are available to me?

I already have a COVID-19 payment break on my mortgage account and I want to know what to do next

What are my options following my second COVID-19 payment break? (For customers who have had two, three-month payment breaks)

Frequently Asked Questions

I haven’t applied for a COVID-19 payment break. What are my options?
The deadline to apply for your first COVID-19 payment break was 30 September and applications are now closed.

If you are experiencing an income reduction because of COVID-19, we have more options for you here.
How do I get an updated cost of credit for my mortgage?
When a payment break ends, it increases the monthly payments over the remaining term of your loan to spread the cost of what you weren’t paying during the payment break over the original term of your mortgage. If you want to get an updated personalised cost of credit for your mortgage account as a result of having a payment break, you can call us on 0818 300 075, Monday to Friday 09:00 to 17:00, Saturday 09:00 to 13:00.
Can I make an overpayment on my mortgage during the course of my payment break?
To help reduce the increased cost of credit, you have the option to make additional payments to your mortgage.

If you are on a variable interest rate you can make an overpayment to reduce your monthly repayment amount or your mortgage term without incurring an early repayment charge. An overpayment is where you make an additional payment which is part, or all, of the amount of your repayments that were deferred during the COVID-19 payment break.

If you are on a fixed interest rate, you can make additional payments up to the total amount of the repayments that were deferred during the COVID-19 payment break without being charged an early repayment charge. We may charge you an early repayment charge on any amount above the total amount of the repayments that were deferred during the COVID-19 payment break.

Here is an example to explain how this works in practice. Katie and Josh are on a fixed interest rate and have availed of a COVID-19 payment break for 6 months during which time they deferred 6 payments of €1,000 for each month of the payment break (A deferred amount total of €6,000) and have now started making monthly repayments again as the COVID-19 payment break has ended. If they have available funds they can lodge up to €6,000 to their mortgage account without incurring an early repayment charge. These additional lodgements, on top of their scheduled monthly repayments, may help reduce the cost of credit of the loan.

If you would like to make an overpayment on your mortgage account, please complete the attached application form and post it to us at Home Mortgage Operations, Accounts Section, 1 Adelaide Road, Dublin 2. DX 183, Dublin.

For further information on early repayment charges click here.