We can help if you need support to move your account
If you, or someone you are caring for, needs help to set up an account contact us on our Customer Vulnerability Helpline 0818 227 056 09:00 to 17:00 Monday to Friday. We will talk through your situation and arrange a branch appointment to support you.
Opening an account with the help of a family member or carer
You may want a trusted family member or friend to support you with your banking. If so, we would like to meet both of you together.
At the appointment we will talk through the options with both of you. If you want your carer to have access to your account, you should both bring the account opening documentation listed here.
The Banking & Payments Federation Ireland BPFI have a useful Guide to Safeguarding Your Money available here. It may be useful to talk through this Guide in advance with your supporter.
Opening an account when you cannot visit a Branch
If you find it difficult to visit a branch, we will work through your situation with you. Contact us on our Customer Vulnerability Helpline 0818 227 056 09:00 to 17:00 Monday to Friday and our vulnerability specialists will agree an approach that will work for you.
Opening an account on behalf of someone you are caring for
If you are acting for someone under an Enduring Power of Attorney or Ward of Court please bring the authority to your local Branch.
If the Enduring Power of Attorney has not yet been enacted, you may need to do this. You should speak to your solicitor about this.
During 2022, a new legal framework called the Assisted Decision-Making Act is being introduced which will provide further options.
For further information on the Assisted Decision-Making Act, please visit the Decision Support Service website: www.mhcirl.ie/DSS or click on the below guides:
If you are caring for an Ulster Bank or KBC customer who can no longer make decisions, and you need more time to put arrangements in place, please contact your existing bank on their vulnerable customer helpline:
Ulster Bank : 1800 656001
KBC: 1800 804472
We understand how difficult this situation can be so your bank will work with you to support you to move bank.