Extra peace of mind, for no extra cost

The service is specifically for minor emergencies that happen in the home that need a short-term fix such as a broken window, a damaged roof, or a plumbing problem.


We’ll send an approved tradesman to your home to patch up the problem before it gets worse, giving you some time to get it fixed at a later stage. Get up to 4 call-outs per year, free of charge.

Will it affect my premium?

No, this is a complimentary service.


Availing of Emergency Home Assistance does not mean you’re making a claim. Call-outs and repairs won’t impact your premium price next year.

For when you need help the most

Imagine there’s an issue with your heating – your boiler isn’t working and you need someone to come and look at it, ASAP. The only problem is, it’s a Saturday night on a bank holiday weekend. Chances are, you will struggle to find a plumber available out-of-hours, and on a bank holiday.



With Emergency Home Assistance, there’s no need to panic.

Not only will we send a tradesman to your house within 24 hours, but you won’t need to pay for the out-of-hours call-out.

Key benefits

  • 1 hour labour up to the value of €250 to temporarily repair the issue, or fully repair it depending on the problem.

  • 1 hour labour up to the value of €500 for roof repairs

  • €100 towards overnight accommodation for you and your family if your home is unfit to live in due to an emergency

  • 24/7/365 service

  • Get up to 4 call-outs a year

  • No excess required

  • Your premium won’t be affected in the coming years

Call 1890 404 204 / Call Me Back

Need to talk to us about your Home Insurance? You can … 

  • Call 1890 404 204 (Monday to Friday 9am – 9pm).

  • Request a call back

  • 24 hour Emergency Assistance helpline – 1890 247 365

  • 24 Hours Claims Helpline – 1850 63 53 43 (International: 00353 1 858 3302)

Help and Guidance

Frequently Asked Questions
All the answers about home insurance.

Help Centre
If you have a question on your policy, you'll find the answer at our Help Centre.

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