Payment Protection Insurance (PPI) 

Questions & Answers 

We recently wrote to affected customers regarding their mortgage account and a mistake we made on the associated PPI policy. In some cases, a mistake occurred where one customer on the PPI policy asked us to cancel their portion of the cover. As we did not action this for the customer, their policy remained open and we continued to charge them the monthly premium. We are now refunding these premiums to the customer and if their policy is open, giving them the opportunity to continue with their PPI cover.
If you got this letter the following Q&A may help to answer any questions you might have.