Payment Protection Insurance (PPI) 

Questions & Answers 

We recently wrote to affected customers regarding their mortgage account and a mistake we made on the associated PPI policy. In some cases, the mistake occurred where the level of cover that was charged to the policy was higher than what the customer originally asked for and what was detailed in their PPI documents. As we charged a higher level of cover to the policy, we are now refunding the premiums we overcharged, including an interest payment for not having access to the money we overcharged.
 
The following Q&A may help to answer any questions you might have.