Payment Protection Insurance (PPI)
Cancellation of PPI Questions & Answers (Q&A)
We recently wrote to some customers regarding their mortgage account and a mistake we made on the associated PPI policy. In some cases, when a customer refinanced their mortgage loan, the account on which they had PPI cover closed and a new mortgage account opened. When their original account closed, their PPI policy was cancelled and we did not tell the customer that they could not get PPI cover on their new mortgage account.
If you got this letter the following Q&A may help to answer any questions you might have.
See AIB Payment Protection Terms and Conditions here.