Payment Protection Insurance (PPI) 

Questions & Answers 

We recently wrote to affected customers regarding their mortgage account and a mistake we made on the associated PPI policy. In some cases, the mistake occurred when the customer asked us to combine their original mortgage accounts which resulted in a new mortgage account being opened. We did not apply the PPI cover associated with the original mortgage accounts to the new mortgage account when it opened.
The following Q&A may help to answer any questions you might have.