COVID-19 - Live updates

In these uncertain times, we are here to help. For the latest news on our services, including any temporary changes to our Branch or Phone Line operations, go to our Services Updates page here.

Monday, 7 September 2020

Guide to Coming off the COVID-19 Mortgage Payment Break

Today the Banking & Payments Federation Ireland (BPFI) and their members have published ‘A Guide to Coming off the COVID-19 Mortgage Payment Break’ in conjunction with a new website,, which are aimed at supporting the thousands of customers coming off mortgage payment breaks in September/October and encourages them to engage with their lender. 

The new Guide emphasises to customers that lenders have expert staff who specialise in the area of mortgages and mortgage arrears and will be there to help people talk through their personal case and consider the options that are most appropriate for the borrower. The Guide also has a section on Commonly Used Financial Terms and Explainers to help reassure and educate customers who find themselves having to engage on payment breaks and mortgage repayments in the weeks ahead. 

The BPFI’s ‘A Guide to Coming off the COVID-19 Mortgage Payment Break’’ is available to download on the BPFI’s website here.

Friday, 26 June 2020

Deferral of quarterly maintenance and transaction fees

In order to assist customers whose businesses are impacted by the COVID-19 crisis, we have developed a solution to facilitate the deferral of the quarterly maintenance and transaction fees which will be charged to Business Current Accounts on 29th June 2020.  

This means that if your business cash flow is negatively impacted due to COVID-19, you can apply to reverse the quarterly fees charged to your Business Current Account on 29th June 2020 and instead spread those fees over three equal instalments payable in December 2020, January and February 2021. Click here for more details on how to apply.

Thursday, 18 June 2020

Deadline for New Payment Break Applications Extended to 30 September

The European Banking Authority (EBA) has extended the application date of payment breaks to 30 September 2020.

Acknowledging the crucial role played by banks in providing financing to businesses and citizens during the ongoing COVID-19 pandemic, this extension gives customers more flexibility when it comes to managing their finances as the situation develops.

You can read the EBA press release here

Thursday, 28 May 2020

Guide to the COVID-19 Payment Break

Today the Banking & Payments Federation Ireland (BPFI) and their members have published their ‘Guide to the COVID-19 Payment Break’.  Customers who have yet to consider the option of taking a payment break are urged to contact their lender as soon as possible to allow enough time to have the payment break applied to their account before the deadline of 30 June. This deadline has been set by the European Banking Authority (EBA).

The guide provides information on payment breaks, including how a payment break will affect your loan, and things to consider when deciding if you need a payment break or to extend your existing payment break. The guide also provides information on what to do if you find you are unable to return to full repayments after taking a payment break.

The BPFI’s ‘Guide to the COVID-19 Payment Break’ is available to download on the BPFI’s website here.

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