AIB Debit Card Verified by Visa FAQs

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  • What is Verified by Visa

    Verified by Visa makes online shopping more secure. It adds one more quick step to the process to make buying online a lot safer.

  • How do I identify a participating retailer?

    You’ll see this logo on the participating retailer’s website:
     

  • How much does it cost to use the Verified by Visa Service?

    It’s free to use the Verified by Visa service.

  • Do I need to register my Debit card for the Verified by Visa service?

    No, all you need to do is make sure your mobile number is registered with us, because we will send you a one time passcode (OTP) to complete the online transaction.

  • What is an OTP?

    OTP is a ‘’one time passcode’’. It’s a random number we send to your mobile number registered with us. When you enter it, you are completing a more secure level of online card transaction.

  • How does it work?

    When you use your Debit card online with a retailer who uses the Verified by Visa service, a Verified by Visa screen will appear, if authentication is required. You enter the OTP we sent to you by text message. This confirms your identity. By entering your OTP you are accepting our Verified by Visa Terms of Service.

  • How will I know the text is from AIB?

    The sender ID on the text message will be AIB.  We will not ask you for account numbers or PIN numbers. We will only provide the OTP in the text message.

  • What will the text say?

    Here is a sample of the text we may send you. It will not identify you or your card:

    AIB: For your online transaction at Amazon Digital for EUR 000000000, please use this Verified by Visa One Time Code; 12345678 within 5 minutes. Thank you.

  • How long is the OTP valid for?

    It’s temporary and designed to be used for one transaction, so it lasts for five minutes.

  • What if I did not receive my OTP within 5 minutes?

    In the event that you did not receive your OTP within 5 minutes, click on the ‘’Send new one time passcode’’ link on the Verified by Visa screen and a new OTP will be sent.

  • What if I did not receive my OTP after clicking on the ‘’Send new one time passcode‘’ link?

  • My OTP is blocked, what should I do?

    Please contact us at +353 1 269 5022.

  • What is the registered mobile number?

    The registered mobile number is a mobile number which is linked to your Debit card. We will show the last 4 digits of your mobile number on the Verified by Visa screen when we send you the OTP. If we do not have a valid mobile number registered for you, please contact us at +353 1 269 5022.

  • How can I check what number you have on file in order to text me?

    Please contact us at +353 1 269 5022.

  • How do I change my mobile number?

    Please contact us at +353 1 269 5022.

  • What if I don’t have a mobile phone?

    Please contact us at +353 1 269 5022.

  • Can I opt out of receiving OTP's?

    No, if you use your card to make an online purchase with a retailer who uses the Verified by Visa service and authentication is required, you will be prompted to enter the OTP sent to you by text message.

  • Is there a cost for text alerts?

    Receiving a text from us will cost you whatever your mobile phone operator charges you for receiving a text.

  • Can I choose not to proceed with the payment?

    Yes, you can click the cancel button on the Verified by Visa screen and this will take you back to the retailer’s website.

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