Visa Secure FAQ’s

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    What is Visa Secure?

    Visa Secure (formerly known as Verified by Visa) helps confirm your identity, if requested, when shopping online using your card.

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    How does Visa Secure work?

    Currently, when you are using your card online and we need to confirm it’s really you, you will see an additional screen appear during checkout, this screen will have a Visa Secure and AIB logo and ask you to enter a one time passcode.

     

    We will send you a one time passcode by text message. If requested, you must enter this code to complete your online purchase.

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    Do I need to register my card for use on Visa Secure?

    No, you don’t need to register for Visa Secure, your card is automatically registered.

     

    You do need to make sure that we have your and any additional cardholder (Authorised Users) current mobile number.

     

    During 2021, we are making changes to how you shop online to make it even more secure and we may need you to register for an authentication service. To find out more click here for personal customers and here from business customers.

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    How do I update my mobile phone number with you?

    Personal Customers:

    1. You can update it online using phone and internet banking, under 'Settings & Services', and 'My Details'. You will need your card reader for this.
    2. If you don’t have Internet Banking, you can do this at your local AIB Branch.  You will need ID to complete this.

     

    Please let all additional cardholders know they need to do this too.

     

    Business Customers:

    If you have an AIB Business Debit Card you can update your mobile number by:

     

    • Calling us at (01) 2695022
    • Writing to your local branch

     

    If you have an AIB Corporate, Business or Purchasing Card you can update your mobile number by:

     

    • Calling us at (01) 6685500
    • Writing to us at: AIB Card Issuing, PO Box 708, Co Dublin.

     

    Please let all additional cardholders know they need to do this too.

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    How will I know the text is from AIB?

    The sender ID on the text message will be AIB and we will provide the one time passcode as part of our message. 

     

    Fraudsters target customers by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account. You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).

     

    These text messages are fraudulent.

     

    • NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.
    • NEVER generate codes from your AIB Card Reader when they are requested by a text message.
    • NEVER divulge your One Time Passcode (OTP) for Card transactions.
    • NEVER post your card to an address which is provided to you in a text message.

     

    If you have received such a call or text message and have disclosed any information, please contact us immediately.

     

    For additional hints and tips on how to Be Informed, Be Alert and Be Secure, visit FraudSMART.ie

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    How long does the one time passcode last for?

    It’s valid for 5 minutes only.

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    What if I did not receive my one time passcode or it’s blocked?

    If you did not receive your one time passcode, click on the “send new one time passcode” link on the page and a new one will be sent to your phone.

     

    If you still did not receive a code after trying this or if your one time passcode was blocked please contact us at 1890 242428.

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    Can I opt out of Visa Secure?

    No you cannot opt out of this service.

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    Is there a cost for text messages?

    Receiving a text from us will cost you whatever your mobile phone operator charges you for receiving a text.

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