Apply for a Credit Card via AIB Internet Banking*
Add Authorised User
Add/Adjust Direct Debit*
Request a replacement Credit Card*
Temporarily Freeze your Credit Card
Report a Credit Card as Lost or Stolen
Request a PIN reminder for your Credit Card*
View your Credit Card Terms & Conditions
Request a copy of Transaction Voucher/Record*
Change Credit Card address*
Temporarily Freeze your Debit Card
Report a Debit Card as Lost or Stolen
Add a Travel Note
Request a PIN reminder for your Debit Card*
Request a replacement Debit Card*
* You will need an AIB Code Card or AIB Card Reader to apply for a Credit Card and for the services above marked with an asterisk.
You can apply for the following Credit Cards through AIB Internet Banking:
CLICK Visa Card
'be' Visa/Mastercard
AIB Platinum Visa Card
AIB Student Mastercard
If your Credit Card application is successful both your PIN and your Credit Card will be sent to you separately by post within 5 business days. We will write to you within 5 business days if your application has been unsuccessful.
Yes, it is possible to set-up a Direct Debit to your Credit Card account at any stage
To do this simply:
Log in to AIB Internet Banking
Click 'Manage My Accounts' on the left of the screen
Click the 'My Credit Card(s)' tab on the top of this page
Select the Credit Card you would like to update
Under 'More Available Options' click 'Set up Direct Debit'
The Direct Debit set-up screen will be displayed. Once you have completed the required information, click the next button
Enter the code from your AIB Code Card or AIB Card Reader to confirm your Direct Debit details
You will then be returned to the confirmation screen with a message to confirm that you have successfully set-up your Direct Debit
Please Note: Direct Debits will take effect after 2 business days, therefore if your current statement payment due date falls within the next 2 business days your new Direct Debit will not be effective for payment until your next Credit Card statement payment due date. You can find the payment due date on your most recent statement. You should check this date before setting up a Direct Debit online to pay your Credit Card bill.
Yes, you can increase or decrease your monthly Direct Debit amounts or change the account from which your Direct Debit payment is taken.
To do this simply:
Log in to AIB Internet Banking
Click 'Manage My Accounts' on the left of the screen
Click 'My Credit Card(s)' tab on the top of this page
Select the Credit Card you would like to update
Under 'More Available Options' click 'Amend Direct Debit'
Enter the code from your AIB Code Card or AIB Card Reader
Your existing Direct Debit details will be displayed. Once you have amended your details, click the next button
You will then be returned to the confirmation screen with a message to confirm that you have successfully adjusted your Direct Debit
Please Note: Direct Debits will take effect after 2 business days, therefore if your current statement payment due date falls within the next 2 business days your Direct Debit adjustment will not be effective for payment until your next Credit Card statement payment due date. You can find the payment due date on your most recent statement. You should check this date before adjusting a Direct Debit online.
This is the date by which the minimum payment should reach your account.
DD Plus (Direct Debit Plus) means that, as a customer of AIB, you can sign up for a Direct Debit using methods other than a paper mandate form, for example by using the Internet or telephone.
The Direct Debit Guarantee is a guarantee provided by AIB as a member of the Direct Debit scheme, in which banks and Originators of Direct Debits participate.
If you authorise payment by direct debit then:
Your Direct Debit originator will notify you in advance of the amounts to be debited to your account
Your bank will accept and pay such debits, provided that your account has sufficient available funds
If it is established that an unauthorised Direct Debit is charged to your account you are guaranteed a prompt refund by your bank of the amount so charged.
You can cancel the Direct Debit instruction by writing to your bank in good time or alternatively you may contact us by telephone at 01 6685500 or outside Ireland +353 1 6685500.
When signing up for Direct Debits online, the OIN is displayed on the screen for information purposes only. The OIN is the Direct Debit Originator Identification Number, a 6-digit reference number assigned to AIB under the DD Plus scheme and used to identify AIB as the originator when processing Direct Debit payments.
You can cancel the Direct Debit instruction by writing to your bank in good time or alternatively you may contact us by telephone at 01 6685500.
No, however Direct Debits are mandatory on a Student Mastercard account.
To access your eStatements,
Log into AIB Internet Banking using your 8 digit Registration Number and 3 random digits from your Personal Access Code (PAC). Periodically, a third security question may be requested at login stage on Internet Banking.
To view your eStatements please follow the steps below:
1. Click on Accounts and select My Statements
2. Select the view icon under ‘View eStatements’ in order to see your statements for that account
3. A screen listing the available eStatements will be displayed to you
4. When you have finished viewing your eStatement, for security, make sure you close the eStatement browser window as it will not automatically close when you log out of AIB Internet Banking.
Your eStatements will be available for viewing online as often as you receive them by post. With effect from the 28th of October 2015, Credit Card eStatements issued from the 21st of October 2014 will be available to view for up to 7 years.
Your payment due date will remain unaffected by signing up for Credit Card eStatements. It will continue to be clearly displayed on your eStatement and you must continue to ensure that you make your payment by this date.
You will have the option to set-up a Direct Debit online to pay your Personal Credit Card bill.
When setting up a Direct Debit online to pay your Credit Card bill, you should check to see when your next payment date is due. You can find this date on your most recent statement.
If your current payment due date falls within the next 2 business days then your current payment must be made by an alternative method. The new Direct Debit will not take effect in time for this payment.
If your payment due date is more than 2 business days from the date you set-up the new Direct Debit online, then your current payment will be made by Direct Debit.
As you will no longer receive your paper statement in the post it is recommended that you sign-up for payment by Direct Debit.
Alternatively you can pay your Credit Card bill by clicking on the 'Transfers & Payments' link in AIB Internet Banking or via the Automated Self Service option by phoning 0818 724 724. You will need to use a code from your AIB Code Card or AIB Card Reader to complete any of the above.
If your card has been lost or stolen it is extremely important that you report this as soon as possible. Follow the steps below to report your card lost or stolen:
1. Log in to AIB Internet Banking
2. Click 'Manage My Accounts' on left side of the screen
3. Click the 'My Card(s)' tab on the top of this page
4. Select the card you would like to report as lost or stolen
5. Select Report your Card as lost or stolen and follow the steps
Where applicable a new card will be automatically ordered for you. If a new card has not been automatically ordered for you, you will be advised on screen. When reporting a Credit Card as lost or stolen you will also have the option of ordering a new PIN or retaining your existing one.
If your Card is damaged you can request a replacement of your existing Credit Card
Log in to AIB Internet Banking
Click 'Manage My Accounts' on the left of the screen
Click the 'My Credit Card(s)' tab on the top of this page
Select the Credit Card you would like to replace
Under 'More Available Options' select 'Request Replacement Card' and follow the steps
Your existing PIN is still valid with your replacement card. Should you require a reminder of your current PIN you can do so through the pin reminder Service on AIB Internet Banking if your Credit Card is registered.
Upon receipt of your replacement card you should cut your existing card in two (through the signature box, magnetic strip and Chip) and return them to AIB Card Issuing FREEPOST PO Box 708, Sandyford, Dublin 18
You can request a PIN reminder by logging in to AIB Internet Banking
Click 'Manage My Accounts' on the left of the screen
Click the 'My Credit Card(s)' tab on the top of this page
Select the Credit Card you would like to update
Under 'More Available Options' select 'Request a PIN Reminder'
No, you cannot request a PIN reminder for your Personal Debit Card on AIB Internet Banking. To do this you will need to contact your AIB branch or contact a Customer Service Adviser on 0818 724 724 or when abroad +353 1 771 2424.
You can view the Terms and Conditions of your existing Credit Card by logging in to AIB Internet Banking.
Click 'Manage My Accounts' on the left of the screen
Click the 'My Credit Card(s)' tab on the top of this page
Select the Credit Card you would like to view
Under 'More Available Options' select 'View Credit Card Terms and Conditions'
Please Note: you then need to select the Terms and Conditions for your card type from the list.
A Copy Voucher is a copy of the transaction receipt from the retailer showing the transaction details.
Yes, a Copy Voucher Fee will be applied to your Credit Card account for each Copy Voucher sent to you. Please click here for the list of fees.
You can request a Copy Voucher by logging in to AIB Internet Banking selecting 'statements' in the left menu and clicking the 'request a Copy Voucher' at the top of your Credit Card transactions page. You then select the transaction(s) you wish to request a Copy Voucher(s) for by ticking the check box to the right of the transaction.
The transactions displayed have occurred in the last 60 days, up to a maximum of 22 transactions. If you wish to request a copy voucher for a transaction that has occurred in the last 60 days and is not displayed please contact + 353 1 6685500.
You can change your Personal Credit Card account address by logging in to AIB Internet Banking
Click 'Manage My Accounts' on the left of the screen
Click the 'My Credit Card(s)' tab on the top of this page
Select the Credit Card you would like to update
Under 'More Available Options' select 'Change Credit Card Address'
No, you cannot change your address for your other AIB accounts through AIB Internet Banking. To do this you will need to contact your AIB branch or contact a Customer Service Adviser on 0818 724 724 or when abroad +353 1 771 2424. A Code from your AIB Code Card or AIB Card Reader will be required to change your address over the telephone.
Contactless is the faster way to pay for your purchases quickly and securely. Simply touch and pay for items that cost €30 or less with your card/Android PayTM. For items over €30 you can pay using Android PayTM depending on the retailer.
Here’s how it works
1 Look for the contactless symbol at the till.
2 Touch to Pay simply hold your card or your mobile device flat against the reader. If using a mobile device you may be required to wake up or unlock it.
3 Go wait for confirmation and you’re done.
Card: To activate contactless on your new card, complete a Chip & PIN or ATM transaction and then you’re good to go.
Android Pay: Get the app on the google play store, add your debit or personal credit card and follow the on screen instructions. Once registered, simply wake up your device and hold it against the reader. To find out more go to aib.ie/androidpay
No transaction fees apply to credit cards, for debit cards the transaction fee is waived on contactless transactions until further notice, additional charges may apply when using your card abroad. Foreign currency fees and charges are detailed in our ‘Schedule of International Charges’. These brochures are also available from any AIB Branch.
If there is a Contactless symbol (pictured below) located on the front of your card, then your card is enabled for Contactless payments.
Contactless functionality will be available on all new and replacement personal and business credit cards ordered from 27th February 2017.