Credit and Debit Cards FAQ's
Helpful tips for credit or debit card users if your card didn’t work
Your card didn’t work, it may be because:
- There’s a problem with the terminal
- There’s a problem with your card
- You might have reached the contactless limit on your card and for security reasons you will need to insert your card and complete a chip and PIN transaction
- You might have entered the wrong PIN
- You may not have enough money in your account
What you can do?
- Try to make the payment using the payment app on your device, if available on your card/device
- Insert your card and do a chip and PIN transaction, if the terminal allows it
- Ensure you have enough money in your account, you can check your balance on online banking
- If you forget the PIN, you can order a PIN reminder through our internet banking service, or you can call us and we can order you one. You can also see the PIN of your debit card in our mobile app
- Try to make payment with another card, if you have one
- Try booking services (e.g. purchasing tickets) online in advance, if this is an option
If you're still having a problem with your card:
- You can order a new one through our internet banking or the mobile app
- Or you can call us, and we can order a new one for you. Contact details below
Lines are open 08:00 -18:00 (including weekends and bank holidays)
For Lost & Stolen Cards and fraud reporting, you can call the above phone numbers and select Option 1. This service is available 24/7 365 days a year.
- What are the Personal Credit Card and Debit Card services available through AIB Internet Banking?
- What Personal Credit Cards can I apply for through AIB Internet Banking?
- When will I know if my Personal Credit Card application has been successful?
- When is Government Stamp Duty charged on credit cards?
- If I switch to AIB from another credit card provider, do I pay stamp duty twice?
- Can I set-up a Direct Debit to pay my Personal Credit Card bill after I receive my card?
- Can I adjust my AIB Personal Credit Card account Direct Debit through AIB Internet Banking?
- What is the Payment Due Date?
- What is DD Plus?
- What is the Direct Debit Guarantee?
- What is the Direct Debit OIN?
- How do I cancel a Direct Debit on my Personal Credit Card Account?
- Do I have to set up a Direct Debit on my Personal Credit Card Account?
- How can I access my eStatements?
- I received a text message to tell me that my eStatement is ready online.
- I want to opt out of receiving text messages
- How will signing up for Credit Card eStatements affect my payment due date?
- How can I make my Personal Credit Card payment?
- How do I report my Credit or Debit Card lost or stolen?
- Can I report a card as lost or stolen for the Authorised User on my Personal Credit Card?
- Can I request a replacement Credit Card?
- Will I receive a new PIN with my Replacement Card?
- Can I request a replacement card for the Authorised User on my Personal Credit Card account?
- What should I do with my existing card when I receive my replacement card?
- Can I request a PIN reminder for my Personal Credit Card account?
- Can I request a PIN reminder for the Authorised User on my Personal Credit Card account?
- Can I request a PIN reminder for my Personal Debit Card?
- Can I view the Terms and Conditions of my Personal Credit Card?
- What is a Copy Voucher?
- Is there a Copy Voucher fee?
- How do I request a Copy Voucher?
- What do I do if the transaction I want to query is not displayed?
- Can I change my Personal Credit Card account address through AIB Internet Banking?
- Can I change my address for my other AIB accounts through AIB Internet Banking?
- Can an Authorised User change the Credit Card address?
- What is Contactless?
- How do I use Contactless?
- How do I activate Contactless?
- Is there fees for using Contactless?
- How do know if I have Contactless on my card?
- When will Contactless be available on my Credit Card?
- What is cross border payment regulation?
- Why am I getting a cross border payment regulation text message?
- What EEA countries do not have a euro currency?
- Will I be getting a text message every time I transact in a non-euro EEA currency?
- Which AIB customers will receive a text?
- Can I opt out of receiving these cross border payment regulation texts?
- Will you text me if I make a payment transaction in a currency other than a non-euro EEA currency such as Australian dollar or American dollars?
- Did you tell me that this cross border payment regulation was coming down the line?
- Will I get a cross border payment regulation text straight after I have made the purchase?
- Will I still get a cross border payment regulation text message if I pay in euro even in a non-euro country?
- Will I be able to respond to the cross border payment regulation text?
- Is there an option to cancel the transaction if I get a text and I don’t realise the transaction was in a different currency?
- Who will text me about the cross border payment transaction?
- What will the cross border payment regulation text look like?
- Where can I find the FX rates on aib.ie?
- Is this cross border payment regulation text for online transactions as well as point of sale and over the phone transactions?
- Can I opt out of this service
- If I opt out of this cross border payment regulation text message option will it mean I won’t get other texts from AIB about my card?
- If someone else is authorised to use my credit card, will they also get a cross border payment regulation text?
- If I change my mind will I be able to opt back into receiving these cross border regulation text messages?
- What is the ECB rate?
- Can I still receive the text message if I don’t have an Irish mobile number?
- Will I still get the cross border payment regulation text if my address is registered in a country that doesn’t use euro?
- How come I won’t get a cross border payment regulation text message when I make a purchase from a UK company?
- I got a cross border payment regulation text message but I didn’t make this transaction
- Is the rate on the cross border payment regulation text the exact rate I will be charged?