Standing Orders
Standing orders are regular payments that make it easy for you to pay your bills or send money in euros on a set payment schedule. You just give us the instruction once, and we take care of the rest. You can now choose between sending your standing order as a standard payment or an instant payment.
What is a standard SEPA standing order?
A standard SEPA standing order is processed on a business day (Monday–Friday, excluding bank holidays) as a standard payment. If the date set falls on a weekend or bank holiday, the payment will normally be made on the next business day.
What is an instant SEPA standing order?
An instant SEPA standing order is processed on any day (including weekends and bank holidays) as an instant payment, and once processed the money normally arrives within seconds.
The option to select instant standing orders will be available across our channels by the 31 March.
Contact Information
If you have any queries on your standing order, please contact us on the following:
- Call the Customer Service Team on 0818 724 724 or +353 1771 2424 (Outside Ireland). Lines are open Monday to Sunday 9:00 to 17:00 (excluding bank holidays).
- Visit your local AIB branch
If you are a business customer, you can contact us on the below:
- Call our Customer Service Team on 0818 72 00 00 or +353 1 641 4889 (Outside Ireland). Lines are open Monday to Friday 9:00 to 17:00 (excluding bank holidays).
- Contact your relationship manager or visit your local AIB branch
Key Differences between Standard and Instant Standing Orders
| Key Features | Standard Standing Order | Instant Standing Order |
|---|---|---|
| Account Type | Can be sent to most account types. | Can only be sent to payment accounts for example this may not include mortgage or loan accounts. |
| Payment Limits | You do not have the option to set a SEPA payment limit. | You have the option to set a SEPA instant payment limit. Please visit SEPA Instant Payments for more information.
|
| Payment Days | Only on business days (Mon–Fri excluding weekends and bank holidays). | Any calendar day. |
| Speed | Normally arrives on the same business day. | Normally arrives within seconds of processing. |
| Notification | You can view the outcome of your standing order in your payment logs. | We will notify you immediately by push notification if you have it turned on, or by email or SMS if you have push notifications turned off. |
Account Funding
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If you have insufficient funds, the standard standing order will not be processed. We’ll try to make the payment again over the next two business days. If there are enough funds when we retry, the payment will be successful. If not, the payment will fail. You can check the status of your standing order in your payment logs. | If you have insufficient funds, the instant standing order will fail. There is no automatic retry functionality for funds. |
| Insufficient Funds and Automatic Cancellation | A standard standing order will cancel after three consecutive failed payments for insufficient funds. For example, if you have a monthly standing order and it fails each month for three months, it will cancel.
An unpaid payment fee may apply where a standard standing order fails for insufficient funds (in line with the published fee guides).
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An instant standing order will not cancel after failed payments for insufficient funds. You are immediately notified of each payment outcome.
No unpaid fee is applied if an instant standing order fails for insufficient funds.
If you wish to cancel your standing order, you can do so on your mobile banking app, internet banking or alternatively visit your local branch.
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Rejections
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There may be a lower chance of rejection with standard standing orders as these are accepted to most account types. | There may be a higher chance of rejection with instant standing orders. This could be because the payee’s bank may not be reachable for instant payments, or instant standing orders may only be available for certain types of accounts – so they may not be suitable for loan or mortgage accounts.
Sometimes, the beneficiary bank may also be temporarily unavailable.
If this happens, you will get a notification, and you can check your payment logs for the payment status.
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Standing Orders Q&As
All the details in the questions and answers below refer to SEPA payments and standing orders.
- What is an instant standing order?
- Will my instant standing order be processed if it occurs on a weekend?
- How quickly will my instant standing order arrive once sent?
- Can I update my existing standard standing order to an instant standing order?
- Are instant standing orders right for me?
- What are the timeframes for setting up and amending standing orders?
- As a personal customer, how can I set-up or amend the amount of my standing order (instant and standard) if it is over €5000?
- How will I know the outcome of a standing order?
- If I do not have enough funds in my account, will my standing order process?
- If I do not have enough funds in my account when will my standing order cancel?
- Can I set up a standing order on my mobile banking app?
- Are there any fees or charges for using instant standing orders?
- Which AIB accounts can send and receive an instant standing order?
- What is an instant payment limit?
- How can I set an instant payment limit?
- If I have set an instant payment limit, can this affect the set-up of an instant standing order?
- Can standing orders be set up for beneficiaries outside the Republic of Ireland?
- Does Verification of Payee (VoP) apply to standing orders?