Digital Profile Q&A

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Digital Profile

What is my digital profile?

Your digital profile is made up of an email address or registration number. It is a way we can identify you uniquely. You can use this identifying information to enrol for services, authorise them and log in to our Mobile app, Internet Banking service and MyMortgage simply, securely and privately.

You create a digital profile as part of registering for one or more of our digital services.
Why do I need a digital profile?
Registering and creating a digital profile with us
Can I change my digital profile?
Can I have more than one digital profile?

Password / Personal Access Code (PAC)

General Support

Verifying your mobile number
Verifying your email address
Can I change my email address for use with the Digital Profile?
Yes, you can amend your email address through the ‘Manage my profile’ option or the ‘My details‘ section on the Mobile app or Internet Banking. There are guidelines here on our website.

As in the screen flow above (Verifying your email address), here is what you do:
1. Change email address on ‘Manage Your Profile’
2. Select Save
3. Check your phone for a one time code
4. Enter the code and press Submit
Can I change my mobile phone number for use with the Digital Profile?
Yes. If you are a Phone and Internet Banking customers you can change your mobile phone number online under ‘Settings & Services’, and ‘My details'. You will need a card reader for this.
If you have created a Digital Profile you can update your number through the ‘Manage my profile’ As in the screen flow above (Verifying your email address), here is what you do:

Change mobile number on ‘Manage Your Profile’

Select Save

Check your phone for a one time code

Enter the code and press Submit
What if I don’t receive a one-time code (OTC)?
How to Avoid Smishing & Phishing
Is the ’Remember Me’ function safe for my bank details?
What is the AIB Authenticator app?
What happens if I have the AIB Authenticator App and lose my mobile or get a new one?

Set up a password for Online Purchases

How to set up a password for Online Purchases?
Creating a Digital Profile
- To create a Digital profile, on the log in screen, select Register
- Read and Accept the Terms and Conditions (if you are happy to do so) and review the privacy information
- Complete your information on the registration form and set a password to be used for your Digital profile (this is not your password for online purchases, you will have to set that up separately)
- Click here to create your Digital profile.
Setting up a Password for Online Purchases with a Digital Profile

Once you have set up your Digital profile, you will be asked to set up your Password for Online Purchases.
1. Select ‘Set up Password for Online Purchases.
2. Add your personal credit or debit card number, full 16 digits. Press continue. Once set up, this password will apply to any of your other personal cards on your profile.
3. Enter the one time passcode we sent to you, press continue. This is to confirm that we have your correct mobile number.
4. Enter a password for online purchases and confirm your password.
5. You’re set up and ready to use your password to shop online.
If you have created a Digital Profile but never set up your password for online purchases, that’s ok, you can log back into your Digital Profile by clicking here. Then just follow the on screen instructions to set up your password for online purchases.
How do I reset my digital profile password?
To reset your digital profile password, please contact us on 0818 300 130 (Monday to Friday between 9:00 and 17:00) or 353 818 300 130 if calling from abroad.

How do I reset my password for online purchases?
1. Log into your digital profile (if you can’t remember your password for this, please see how do I reset my digital profile).
2. Select reset your password for online purchases.
3. Enter the one time passcode we sent to you, press continue. This is to confirm that we have your correct mobile number.
4. Enter your new password for online purchases and confirm your new password.
Log into your digital profile.

Never share your digital profile details with anyone.

For information on Strong Customer Authentication(SCA) or PSD2 please visit the below:

SCA Q&A
PSD2 Q&A

Sustainability

MyMortgage tool

Digital Profile Q&A

Digital Profile

Password / Personal Access Code (PAC)

Step 1: Create a strong password

A strong password helps you:

You cannot use a password that:

General Support

Set up a password for Online Purchases

Creating a Digital Profile

Setting up a Password for Online Purchases with a Digital Profile

How do I reset my password for online purchases?