- How do I log into the AIB pilot app for the first time?
- Does my device software need to be updated to download the AIB pilot app?
- I don't know my registration number, where can I find it?
- I don't know my personal access code (PAC), how can I re-set it?
- Can I use my AIB mobile app log-in details with the AIB pilot app?
- What is Passkey?
- How do I create a Passkey on the new app?
- How can I remove a Passkey?
- How long will the pilot run?
- What happens when the pilot ends?
- What happens to any features or settings I have set up in the AIB pilot app when the pilot ends?
- What should I do if I suspect fraudulent activity?
- Is my data secure in new app?
- Why can't I use Zippay in the AIB pilot app?
- How do I set up a new a person to pay in the pilot app?
- Will all my direct debits and standing orders be in the AIB pilot app?
- Why are some features not available in the pilot app?
- If I add or change something in the pilot app, will it show in the AIB mobile app?
- What is the Personal Financial Management (PFM) tool?
- How do I use the search for a transaction?
- How are my transactions categorised, and can I change them?
- Can I re-categorise my transactions?
- How far back do the PFM insights go when analysing my transaction history?
- Is my transaction history updated in real time? How often is it refreshed?
- Where can I find the budgeting part of the PFM tool in the pilot app?
- If I delete a budget, is the transaction history permanently removed?
- Does the pilot app track locations?
- How do I see my statements in the pilot app?
- What supports are available to customers, where English is not their first language?
- What supports are available to customers with a hearing impairment?
- What supports are available to customers with a sight impairment?