Welcome to AIB

Information Hub

AIB Group issues annual mortgage statements on a phased basis, beginning in January. Customers who transferred to AIB from Ulster Bank have received a final mortgage statement from Ulster Bank for the period to July 23rd. We have commenced issuing annual statements for the part of 2023 that their mortgage was with AIB on a phased basis.

If you do not make your mortgage payments by Direct Debit, you’ll have to change the payment instructions with your current account provider as soon as possible. See information below on how to set up a Direct Debit, or alternatively, the details you will need to set up a Standing Order or pay by Electronic Transfer.

Welcome to AIB. The day to day management and servicing of your mortgage loan moved to us from Ulster Bank on 24 July 2023.

Our purpose is to support our customers for the life they're after. Whether that be adapting to a greener way of living, planning for the future, growing a business or simply navigating day-to-day banking, we look forward to supporting you through this transition.

Mortgage Statements and Certificates of Interest Q&A’s

Identity Documents Q&A’s

ECB Rate Increase Q&A's

Mortgage
Amendments Q&A's

Mortgage moving Q&A's

Managing your Mortgage Q&A’s

Paying your mortgage Q&A's

Mortgage types and benefits Q&A's

Mortgage interest rates Q&A’s

Other mortgage related Q&A's

Questions and Answers about Mortgage Statements and Certificates of Interest

Can I request a mortgage statement?
- Please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) to request a mortgage statement.
Can I still get single statements for all my mortgages on my property?
- If you have more than one mortgage account on your property and receive a single statement, you will continue to receive this from us.
When will I get sent my mortgage statement(s)?
- Ulster Bank have sent you a final mortgage statement. We will send you your annual statements each year going forward.
- Latest update February 2024: You will receive your annual statement for the part of 2023 that your mortgage was with us in the coming weeks.
How do I read my mortgage statement?
- The following steps should help you when reading your mortgage statement (figures are for illustrative purposes only):
1. The customer’s balance at the start of the month.
2. Interest charged on the first day for the coming month, based on the customer’s balance that day.
3. The customers monthly repayment does not always happen on the first day of the month. We’re showing an example of a payment on the 25th day of the month.
4. We will always adjust the interest because the customer’s payment has changed the balance at some point during the month.
5. The customer’s balance after monthly repayment and interest rate adjustment.
When will I receive my Certificate of Interest on my mortgage?
- Latest update February 2024: Ulster Bank will send you a Certificate of Interest in January 2024 for the part of 2023 that your mortgage was with them. We'll send you a separate Certificate of Interest for the rest of 2023 in the coming weeks.
How can I get a Certificate of Interest for my mortgage?
- If you need a Certificate of Interest please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays).
I am a Third-Party Advisor (TPA), will I get an Annual Mortgage Statement for the account I am a TPA on?
- Yes, if you are an appointed Third-Party Advisor, the customers Annual Mortgage Statement will be sent to you.
I am a guarantor on a mortgage. Will I be sent an Annual Mortgage Statement?
- Guarantors are not sent Annual Mortgage Statements, these are issued to the Borrower or their nominated Third Party Advisor.

Questions and Answers about Identity Documents

Please find more information about acceptable proof of ID / address here.

Why do you need identity information from me?
- We need you to verify your identity and address under law. Anti-money laundering legislation requires us to identify whose money is in accounts and helps to prevent money being used for crime.
What do I need to give you?
- One proof of ID
- One proof of address
- Complete and return the form at the end of the letter we sent you with:
  - Your country of birth
  - Your occupation
  - The source of the money you use to pay your mortgage.
- If you are not resident in the Republic of Ireland, you will need to send us two proof of address documents.
- The name on your photo ID must match the name on your proof of address.
- We may ask you for more information and documents from you to verify your identity if required.

How do I send you my proof of ID and proof of address?

Customer residence	Where to send documents
Residents of the Republic of Ireland	Upload them online here (we accept a scan or clear photo) Visiting your local AIB branch with the original documents.
Residents outside the Republic of Ireland	Post certified copies to us at: AIB, PO Box 13606, Dublin 2 (please do not send originals) Visiting your local AIB branch when you are in the country with original documents.

What documents can I use to prove my ID?

Type of proof of ID	Guidelines
Passport in date	Upload the full page containing your signature and photo or bring the original to a branch. If you are not a citizen of the European Economic Area (EEA) please upload a copy of the visa that permits you to live in Ireland or bring the original to a branch. We do not accept temporary passports.
Passport Card (Irish citizens) in date	Please upload both sides of the card or bring the original to a branch.
EU/EEA/UK Drivers Licence in date	We also accept Learner Permits for the Republic of Ireland and the UK. Please upload both sides of the card or bring the original to a branch.
EU National Identity Card (only EU/EEAcitizens) in date	Please upload both sides of the card, so that we can see the line of coded letters and numbers or bring the original to a branch.

Do you accept a Public Services Card as proof of identity?
- No, but we will accept any of the alternatives we’ve listed.

What documents can I use to prove my address?

Type of proof of address	Guidelines
Utility bill	A phone, mobile, gas, electricity, heating bill. Where a utility bill is a first bill, a second form of address verification is required. We also accept e-bills. Where a bill is in three or more names, we will need a second proof of address for everyone on the mortgage account. Documents must have been issued to you at your home address within the past six months and show your first and last name.
Correspondence from a regulated financial institution operating in the Republic of Ireland	Such as an insurance / assurance company, building society, credit union, credit card company or bank such as us. We also accept e-statements. Documents must have been sent to you at your home address within the past six months and show your first and last name.
Correspondence from a government department or body	Correspondence must show evidence of an existing relationship between you and the relevant Government Department. The correspondence cannot be the first letter received as part of establishing a relationship, i.e., a PIN letter. We accept polling/electoral cards – until the date of election. We accept tax certificates from Revenue. Documents must have been sent to you at your home address within the past six months and show your first and last name.

What if I am not resident in the Republic of Ireland?
- If you are not resident in the Republic Ireland, you will need to have the copies of your ID and address documents ‘certified’ before posting to us. You will also need to provide two documents to prove your address. We may ask you for more information and documents from you to verify your identity if required.
What is a ‘certified copy’ of an ID or proof of address document?
A certified copy is a document that has been copied, stamped, and signed as being a true copy of the original. Please bring your original documents to one of the below for certification:
- Chartered or Certified Public Accountant
- Solicitor /Lawyer
- Government official at national or local level
- Embassy / Consular staff member
- Public Notary
- Regulated financial institution official, for example, one of us in a branch.
- Member of An Garda Síochána
What happens if I do not provide my Proof of Identity and Proof of Address documents?
- We need these documents under law to provide certain mortgage-related services, for example, to enable you to sell your property. If we don’t have these documents, this could cause delays in providing those services.
How does AIB protect my data?
- Please see AIB’s Data Protection Notice here should you have any queries on how we protect your data.

Questions and Answers about ECB Rate Increases

My tracker mortgage repayment amount is increasing. Why is this happening?
- The European Central Bank (ECB) announced an increase of 0.25% to its ECB interest rate in July and a further 0.25% in September 2023.
- When an ECB interest rate change happens, this changes your tracker mortgage interest rate and repayment amount.
- In September 2023, we contacted customers on a tracker mortgage interest rate to let them know that we would defer the ECB July and September increases.
- We deferred increasing rates in recognition of the confusion caused following a letter which you received in August following the July ECB rate announcement.
- In September, we confirmed we would write to you in December to confirm your repayment amount(s) from February 2024.
- You will receive a letter confirming your new interest rate and repayment amount(s) prior to your February repayment.
Why did you defer applying the July and September ECB rate changes?
- We deferred increasing rates in recognition of the confusion caused by a letter which you received in August following the July ECB rate announcement containing an incorrect repayment amount for October 2023.
When will my mortgage repayments and tracker interest rate be changing?
- Your repayment(s) will change in February 2024.
- Your tracker interest rate will change in January 2024 and this then results in the increase of your repayments in February.
- You will receive a letter confirming your new interest rate and repayment amount(s).
- If there are any further interest rate changes, we will let you know in good time.
How does a tracker mortgage work?
- A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your Tracker mortgage will go up or down by the same percentage.
What will happen if the European Central Bank (ECB) rate changes in the future?
- If there are any further interest rate changes, we will let you know in good time.
Will there be a cost to me for the deferral of the interest rate increase?
- No. There is no cost to you.
How much is my tracker interest rate increasing by in February 2024?
- If your tracker mortgage recently moved from Ulster Bank to AIB you will see your tracker interest rate increase by 0.50%. This is a result of the 0.25% ECB rate increase in July 2023 and 0.25% ECB rate increase in September 2023 combined.
- You will receive a letter confirming your new interest rate and repayment amount(s).
How will I be informed of the changes to my tracker mortgage interest rate?
- If your tracker mortgage recently moved from Ulster Bank to AIB you will receive a letter confirming your new interest rate and repayment amount(s).
I pay by direct debit. What do I need to do?
- If you pay by direct debit you do not need to do anything.
- If you have a combined direct debit you do not need to do anything.
- Your direct debit will automatically change for your February repayment.
I pay my mortgage by standing order, what do I need to do?
- If you pay your mortgage by standing order you will need to amend your standing order to reflect the new increased mortgage repayment amount, which you will find in the letter that you will receive.
I have more than one mortgage account for my property, how do I get my combined monthly direct debit amount?
- If you would like to request your new combined monthly direct debit amount please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
I am concerned about missing future payments on my mortgage.
- If you are having difficulty meeting your mortgage repayments or anticipate having difficulty, we have a dedicated team who would like to work with you to find a way to help you manage your situation. Please call our dedicated team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
I recently requested to move off my tracker interest rate. When will this happen?
- If you have requested to move off your tracker interest rate and you received the letter detailing the changes to your tracker interest, please be reassured your request to move off your tracker interest rate is being processed.
- While you have requested to move off your tracker interest rate and this is in progress, we did need to send you this letter because you are currently a tracker interest rate customer, and it is required to be issued by regulation to all tracker interest rate customers.
- There will be no cost to you for any delay in processing your request.
What other mortgage interest rate offerings do you have?
- We offer Private Dwelling House (PDH) Loan to Value (LTV) fixed and variable rates. This means these rates are different depending on the ratio of your loan to value of your home.
- Our mortgage interest rate offerings can be viewed here.
I am a customer who is on a fixed and/or variable interest rate. Is my interest rate and mortgage repayment amount increasing?
- Fixed and Variable rate mortgage customers will not see an increase in their interest rate or mortgage repayment as a result of the July and September ECB interest rate increases.
- If there is a change to variable interest rates we will let you know in good time.
How do I know my new mortgage repayment amount from February 2024 is correct?
- Your new mortgage repayment amount is correct as of 01/12/2023 and is based on your account operating as scheduled. If there are any changes to your mortgage repayment amount before February 2024 we will let you know.

Questions and Answers about Mortgage Amendments

What is the “term” of a mortgage?
- A mortgage is for a term, often 20 years or more. It will have a start date and a scheduled final repayment date.
What does the “scheduled final repayment date” mean?
- The scheduled final repayment date of the mortgage is when the mortgage is due to be paid off.
- If your outstanding balance at the end of your term is less or more than your final repayment, we will let you know.
- The scheduled final repayment date is based on the information that Ulster Bank have provided us so that your mortgage re-payment schedule remains the same as it did in Ulster Bank.
What could change the scheduled final repayment date of a mortgage?
- There can be ‘out of course’ events on a mortgage, such as a change in the scheduled repayment date or a term amendment, that means a mortgage is recalculated.
- If your outstanding balance at the end of your term is less or more than your final repayment, we will let you know.
Can I make amendments to my mortgage?
- You can talk to us if you would like to make a change to your mortgage, for example, adjusting the date you pay your mortgage or adjusting your final repayment date.
- Some amendments may change your monthly repayments and / or your cost of credit and may require a credit application.
- Amendments to a mortgage may increase or decrease the cost of credit of a loan.
What is the “cost of credit”?
- The cost of credit is the total amount you repay over the term of the mortgage loan, less the amount you originally borrowed.
- The difference between the two includes interest and any other fees and charges.
- The faster a mortgage is paid off; the less interest is charged which reduces the cost of credit. The higher the interest rate, the higher the cost of credit.
How do I find out what my cost of credit is for my mortgage loan?
- If you require details of your cost of credit please call us on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we will confirm this detail for you by sending you a letter.
How do I find out how much interest I am paying?
- Please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) to request a Certificate of Interest.

Questions and Answers about your mortgage moving

When did my mortgage loan move to AIB?
- Your mortgage loan legally moved to AIB on the 24 July 2023. Ulster Bank wrote to you about this. We also wrote to you at the end of July 2023 to welcome you.
- If you received a letter from Ulster Bank dated 24 July 2023 telling you that your mortgage has not moved to AIB yet, it is anticipated that your mortgage will move to us before the end of 2024. Ulster Bank will remain the point of contact for all mortgage related queries until your mortgage loan moves to AIB.
Where can I get a copy of the Welcome Pack?
- You can find it here.
How do I contact AIB if I have a question about my mortgage loan?
- You can call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).

Questions and Answers about managing your mortgage

Can I get online access via Internet banking or the Mobile App to view my mortgage balance?

For customers with an AIB personal Current Account

If you have an AIB personal current account and are not registered for Online Banking, follow these steps to register:

Step 1: Call our team on 0818 724 020 (+353 1 771 2424 from abroad) to get your registration number and Personal Access Code (PAC).

Step 2: Once registered, you can log onto AIB Internet Banking.

Step 3: When you first log in, follow the instructions on screen to set up Strong Customer Authentication (SCA).

Step 4: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to have your mortgage account added to your Online Banking.

If you have an AIB personal current account and are registered for Online Banking, please call our team on 0818 724 724 to have your mortgage account added to your Online Banking

For customer who do not have an AIB Personal Current Account

If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad).
Can I use the “My Mortgage” App to see my mortgage account details?
- The “My Mortgage” App is for customers who have a new mortgage application with us. It does not allow for the facility to manage your existing mortgage.
I want to appoint a third party advisor to deal with my mortgage. How do I do this?
- You can instruct us to deal with your third party advisor by providing our Home Mortgage Operations team with a written instruction. Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin18, D18 E9T3.

Questions and answers about paying your mortgage

Does my repayment amount change?
- Your mortgage repayment amount will carry over to us. If you are on a tracker rate and the European Central Bank (ECB) changes its rate, you will be advised of any changes to you mortgage repayment amount.
Direct Debits, Standing Orders and Electronic Payments
If you pay by direct debit
- If you paid your mortgage by direct debit with Ulster Bank, we have the details and you don’t have to do anything.
- If you are in the process of closing the current account your Mortgage Loan direct debit is paid from (for example, if you also had a current account with Ulster Bank), you will need to update your direct debit so it is paid from your new account.
If you don’t pay by direct debit
- You can download a Direct Debit Mandate form, fill it out and send it back to us.
If you pay by standing order or electronic transfer
- If you want to pay by standing order or electronic transfer, you’ll have to put our details on it to make sure the payment reaches us in time for the repayment date.
- Please change the details of the payee to:
Payee: Allied Irish Bank p.l.c.
Bank Account Number: 930091 99901009
Reference: Your mortgage Account Number
- You need to include your mortgage account number as a reference so we can match the payment to your mortgage.
I prefer to make a single payment for all my mortgages on my property, can I still do this?
- If you have more than one mortgage on your property (for example, you topped up your mortgage) you may have paid for both with one payment. You can continue to do this with us. This may change in the future should you apply to top up or restructure your mortgage and will result in a change to AIB's terms and conditions.
I have a flexible payment option. Has this changed now my mortgage has moved to AIB?
- If you have a flexible payment arrangement in place, this will carry over to us.
I would like a flexible payment option. How do I get one?
- AIB flexible payment options are different to those offered by Ulster Bank. Any new applications will be for flexible payment options we offer.
- For example, we do not offer the options to make annual mortgage payments over 10 months, or capital and interest payment breaks for Buy to Let (BTL) mortgages.
- Information on the flexible payment options offered by AIB are available here.
How do I set up a direct debit?
- You can download a Direct Debit Mandate form, fill it out and follow the instructions on how to send it back to us.
How is interest calculated on my mortgage loan?
- AIB and Ulster Bank calculate interest each day, but apply it differently. You will notice this on your statement. When we send you your first AIB statement, we will include some helpful information on how to read it.
Is there a difference in how interest is calculated?
- Your mortgage repayment amount will carry over to us. The way in which interest is charged to your mortgage loan account will operate differently to Ulster Bank. This is expected to have a small impact on the amount of interest you pay over the life of the loan however if this is the case AIB will refund the difference at redemption of your mortgage.
Will I have to pay surcharge interest if I miss a repayment?
- You won’t pay surcharge interest if you miss a repayment. However, missing a repayment will impact your overall cost of credit and may affect your credit rating. Missed repayments are reported to the Central Credit Register.
How is my mortgage loan reported to the Central Credit Register?
- At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans. We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis. Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank. The change will not impact your credit record or your applications for credit in the future. For more information on the CCR, please refer to the Central Bank factsheet available on www.centralcreditregister.ie.
I have an alternative repayment arrangement. Has this changed now my mortgage has moved to AIB?
- If Ulster Bank agreed an alternative repayment plan with you we will honour the terms of the alternative arrangement. Just make sure you have changed the payee to Allied Irish Banks p.l.c. if paying by Standing Order or Electronic Transfer.
When will I have to pay an early repayment charge?
- If you have a fixed interest rate on your mortgage loan, you may have to pay an early repayment charge if you;
  1. Repay all or part of your mortgage loan early;
  2. Make a payment outside your regular repayments;
  3. Change the interest rate on your mortgage to another interest rate.
- We will calculate the charge, using both the Ulster Bank and AIB early repayment methodology. We will compare both methods and apply the lowest.
- Please refer to the question about overpayments below when reading about early repayment charges.
How do I make an overpayment?
- If you would like to overpay your mortgage, please fill out this form. There are instructions on the form.
- Under legislation, we may need to ask you about the primary source of the funds used to make this overpayment.
How will AIB consider my overpayment if I have missed a repayment on my mortgage?
- Overpayments cannot be used in place of a future repayment. The impact of this is that your Mortgage Loan will go into arrears if you miss a future full or partial normal monthly repayment. This is different to the practice in Ulster Bank.
- If you make an overpayment with us, we will deduct that amount from your outstanding mortgage balance, reducing your overall cost of credit.
- If your mortgage loan account(s) is in arrears and you make an overpayment with us, we will deduct that amount from your outstanding arrears balance. Any surplus will be applied against the loan balance.
- If you would like to reduce the term of your mortgage rather than your monthly re-payments please contact our team to let them know. You can call us on 0818 251 008 (+353 818 251 008 from abroad).
I am on a fixed interest rate and overpay my mortgage. Can I still do this now my mortgage has moved to AIB?
- If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.
What is the Mortgage Interest Tax Credit?

For more information on the Mortgage Interest Tax Credit please click here.
If my Direct Debit bounces will you try to re-present it?
- No, we currently do not re-present direct debits but are working hard to put the functionality in place.
- Customers should ensure they have sufficient funds to pay their direct debit on the date of repayment.
- Missing a repayment(s) will impact your overall cost of credit and may affect your credit rating. Missed repayments are reported to the Central Credit Register.
- Customers can always request to change the date they make repayments e.g. to match the date their salary is paid into their account if they wish by completing and returning a Mortgage Amendment Form.

Questions and Answers about mortgage types & benefits

Can I get free maintenance and transaction fees as a mortgage customer?
- If you have a personal current account with AIB and you are using it to pay an AIB mortgage by direct debit on your family home, we won't charge any maintenance or transaction fees on your AIB personal current account from the point that you became our mortgage customer. There’s more information on this here.
I would like to top up my mortgage. How do I do this?
- If you would like to top up your mortgage please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
Are there any changes to fees and costs of my mortgage now that it has moved to AIB?
- There are some small changes to fees and costs associated with your mortgage now that your mortgage has moved to us
- If you want to move to an LTV interest rate that requires an LTV that is lower than the rate we hold for your mortgage, you will need to give us an updated full valuation. You will have to pay for this full valuation, it must be no more than six months old and it must be completed by a valuer on our Residential Mortgage Valuer's Panel.
- If you decide to top up, restructure your mortgage, request a Transfer of Title or our Tracker Interest Rate Retention product you will move to AIB terms and conditions and our fees and charges will apply.

Questions and Answers about mortgage interest rates

Has my mortgage interest rate changed?

On the 24 July 2023, your mortgage interest rate moved to us and has not changed. Please refer to the section below for information on your relevant rate type.
If you decide to change your interest rates type, you can choose from the rates we offer at that time. There’s more information on our mortgage rates here.

For Fixed Rate customers	Your fixed rate will stay the same until the end of its term. When your fixed rate is coming to an end from October 2023 onwards, we will contact you 60 days before your fixed rate term ends to tell you the types of mortgage interest rates we offer. If you do not inform us of the interest rate you wish to avail of before your fixed rate comes to an end, a variable interest rate will be applied to your mortgage. We will then update the interest rate on your mortgage account from the date we receive a request from you to do so.
For Variable Rate customers	Your variable rate has carried over to us. Variable rates can move up and down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.
For Tracker Rate customers	Your tracker interest rate has carried over to us. If you are on a tracker interest rate and the European Central Bank (ECB) changes its rate, we will tell you.
For Staff Rate customers	Your staff interest rate has carried over to us. If you decide to choose one of our mortgage interest rates you cannot return to your staff rate.

What other mortgage interest rate offerings do you have?
- We offer Private Dwelling House (PDH) Loan to Value (LTV) fixed and variable rates. This means these rates are different depending on the ratio of your loan to value of your home.
- We also offer Buy to Let (BTL) fixed and variable rates. Our BTL interest rates do not depend on the LTV of your mortgage.
- Our Green 5 Year Fixed Rate mortgage offer is available to customers whose home has a Building Energy Rating (BER) between A1 and B3 and have more than 5 years left on their mortgage loan. If you wish to apply for our Green Mortgage rate the qualifying criteria will apply. You can find more information on our Green Mortgage and qualifying criteria here.
- Our Higher Value 4 Year Fixed Rate is available to customers whose mortgage balance is over €250,000 and have at least 4 years remaining on their mortgage loan. If you wish to apply for our Higher Value Mortgage rate the qualifying criteria will apply. You can find more information on our Higher Value Mortgage and qualifying criteria here.
Part of my mortgage is on a variable rate. What will happen to my variable rate when my mortgage moves to AIB?
- If you are on an Ulster Bank variable rate, your rate has carried over to us. Variable rates can move up and down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.
My mortgage has a fixed rate. Can I keep it if I want to apply for a new mortgage?
- If you have a fixed interest rate on your existing mortgage and you want to apply for a new mortgage you may be able to keep your fixed interest rate for the original part of your loan. The current fixed interest rate and remaining term will be limited to your balance on your current mortgage.
- For example if your existing mortgage is €100k with a fixed interest rate of 3% and you have 2 years remaining of the fixed rate term and you apply for a new mortgage with us, you may be able to keep the 3% fixed interest rate on €100k of your loan, for the remaining 2 years.
How do I change the interest rate on my mortgage?
- If you want to change the interest rate on your mortgage you can fill out the "Mortgage Amendment Form" in the forms section below.
- The fixed and variable rates available to you may depend on the Loan to Value (LTV) of your mortgage. We change our rates from time to time and the current available fixed and variable rates can be found here.
- You can call our team on 0818 251 008 (+353 818 251 008 from abroad) to find out what LTV we currently hold for your mortgage.
Can I move to a lower Loan to Value (LTV) band on my Principle Private Dwelling (PDH) mortgage?
- When your mortgage moved to AIB, we determined a Loan to Value for your mortgage based on the Central Statistics Office House Price Index or the most recent full valuation, whichever is lower. You can use this LTV to avail of one the mortgage interest rates we offer. If you want to find out the current LTV we hold on your mortgage, please call our team on 0818 251 008
- There are differences to how Ulster Bank and AIB determine the value of your property, for LTV purposes. For example, unlike Ulster Bank, AIB will not continue to use the Central Statistics Office House Price Index to update the LTV of your mortgage. If you want to move to an LTV interest rate that requires an LTV that is lower than the rate we hold for your mortgage, you will need to give us an updated full valuation. You will have to pay for this full valuation, it must be no more than six months old and it must be completed by a valuer on our Residential Mortgage Valuer's Panel.
My fixed interest rate is coming to an end soon. What should I do?
- You can now also apply for any of our mortgage interest rates. We change our rates from time to time. More information is available here.
- When your fixed rate is coming to an end, we will contact you 60 days before your fixed rate term ends to tell you the types of mortgage interest rates we offer.
- Ulster Bank fixed rate quotes were protected for 10 days. In AIB we change our rate offerings from time to time and therefore any fixed rate we quote you before your fixed rate term ends is subject to change. However, if you inform us of the interest rate you wish to avail of before that rate has changed, you will be able to avail of that rate. The current available fixed rate can be found here.
- If you do not inform us of the interest rate you wish to avail of before your fixed rate comes to an end, a variable interest rate will be applied to your mortgage. We will then update the interest rate on your mortgage account from the date we receive a request from you to do so.
How will I know what my fixed rate end date is if I choose a new Fixed interest rate?
- If you choose a fixed interest rate after you become an AIB mortgage customer, we will confirm to you in writing what the fixed rate expiry date specific to your mortgage will be. This approach may differ to Ulster Bank, where the fixed rate expiry date was published on their website.
I have a tracker interest rate retention rate on my mortgage. Can I still get this now my mortgage has moved to AIB?
- If you have the Ulster Bank tracker interest rate retention rate, this has carried over to us for the remainder of the term. We will contact you 60 days before your tracker rate term ends to tell you the types of mortgage interest rates we offer.
I have a tracker interest rate, can I retain my existing tracker interest rate if I want to sell my existing home and buy a new one?
- If you have a tracker interest rate and you want to sell your home and mortgage a new one, with our AIB Tracker Interest Rate Retention offer you can avail of your previous tracker interest rate (we will add a 1% margin to it) on the new mortgage loan. However, the new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
- If you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to sell your home and buy a new one, our AIB Tracker Interest Rate Retention (“TIRR”) may be of interest to you. With it you can avail of your previous tracker interest rate (we will add a 1% margin to it) on a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
I have a tracker interest rate on my mortgage and I would like to transfer the title on my mortgage. Can I retain my tracker rate on my mortgage?
- If you have a tracker interest rate and you want to change the name on the mortgage loan and / or title deeds, you can apply to move your existing rate to a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
- If you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to change the name on the mortgage loan and / or title deeds, you can apply to move your previous rate to a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
I am on a fixed interest rate and overpay my mortgage. Can I still do this now my mortgage has moved to AIB?
- If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.

Questions and Answers on other mortgage related items

Can I get a copy of my Ulster Bank mortgage loan offer now that my mortgage has moved to AIB?
- If you would like a copy of your mortgage loan offer please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we can post this out to you.
I asked Ulster Bank for a redemption figure for my mortgage loan balance. How do I ask AIB for this?
- If you would like to request a redemption figure for your mortgage balance please call our team on 0818 251 008 (+353 818 251 008 from abroad) 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
I’m acting as a guarantor on a mortgage that has moved to AIB. Do I need to do anything?
- If the mortgage for which you are guarantor has moved to us, you will have received a letter from Ulster Bank by now. You will receive a letter from us at the end of July 2023 to welcome you.
- There may a few exceptional cases in which we don’t have the correct postal address for all our guarantors. If you think that the mortgage loan you are guarantor for has been moved to us, but you have not received a letter from Ulster Bank yet or us, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays) so we can update your contact details.
I want to make a complaint. How do I do this?
- If you are a customer that has a complaint about your mortgage since it moved to us please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).
- If you are a customer that:
  1. Had an ongoing complaint with Ulster Bank, you should contact Ulster Bank directly;
  2. Has a complaint about your mortgage while it was under the management of Ulster Bank, you should contact Ulster Bank directly.
Do I need to update my life insurance policy now that my mortgage has moved to AIB?
- If you have a life insurance policy for your mortgage which was assigned to Ulster Bank, the policy has already been re-assigned to us. If Ulster Bank had details about a specific life insurance policy in their recent letter you don't need to do anything for these policies. If you have other insurance policies, linked to your mortgage, please contact your insurer to ask that they update their records to reflect this reassignment. This is to make sure that any claim that is made under the policy is not delayed.
Do I need to update my home insurance policy now that my mortgage has moved to AIB?
- If you have a home insurance policy for your mortgage which was assigned to Ulster Bank now might be a good time to contact your insurer to ask that they record your mortgage is now with AIB. This will avoid a delay to make any claim you make under the policy.
Ulster Bank have a charge over my property. Has this charge moved from Ulster Bank to AIB?
- If Ulster Bank held a charge over your mortgage property and this mortgage has now moved to us, then we hold the charge.
Can I submit a Standard Financial Statement (SFS) for assessment now that my mortgage has moved to AIB?
- You can send in a Standard Financial Statement assessment by filling out this form. There is a helpful user guide here which contains lots of information and tips. If you have trouble filling out your SFS please call our team on 0818 251 008 (+353 818 251 008 from abroad).
Do I need to open a current account with AIB?
- You do not need to open a current account with us. However, if you would like to please see our options here.
How do I change my contact details?
- If you have a personal current account with us, you can change your details through Internet Banking or our Mobile App. If you don’t have Internet Banking or our Mobile App, the quickest way is to call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).
I want to ask to see the information AIB have about me
- You can ask for a copy of the personal information we hold and further details about how we collect, share and use your personal information by filling out the "Subject Access Request Form" here.
What can I do if I have trouble paying my mortgage or need support?
- If you feel you may have trouble paying your mortgage or you need support please call our team on 0818 251 008 (+353 818 251 008 from abroad).
- We all face times of stress and difficulty, when our ability to cope or to make payments may be compromised. Events such as a serious illness; or short-term circumstances, such as job loss can happen to anyone. It can be sudden, for example, bereavement; or gradual, like dementia. It can affect our dealings with a bank and our ability to manage our finances and make decisions, or leave us open to fraud. If you, or someone you are caring for needs this extra support please call our team on 0818 251 008 (+353 818 251 008 from abroad).
What additional supports do you have for customers?

There is a range of additional supports available to help you with you day to day banking needs. Please click here for more information.
Will I have the same consumer protections with AIB?
- Your consumer protections under the Consumer Protection Code are the same now that your mortgage has moved to us.
How do AIB protect their customers from fraud?
- We take security seriously. We aim to protect you against the threats of fraud.
- For more information on common frauds and how we protect you, please visit our Online Banking Fraud and Security Centre here.
I understand that AIB is using a third party servicing company to manage my mortgage.
- We often use other companies to manage and provide our services. Mars Capital are supporting AIB by servicing the Ulster Bank mortgage accounts that have moved to AIB.

Mortgage Forms & Guides

Mortgage Amendment Form - This form allows you to request amendments to the Repayment Date and to the Loan Rate on your Mortgage.
Direct Debit Mandate Form - This form allows you to set up a direct debit or change the account your mortgage is paid from. Please print out and complete the SEPA Direct Debit Mandate Form.
Overpayment Form - This form allows you make overpayments on your mortgage.
Subject Access Request Form - This form can be used to request a copy of personal information we hold.
Standard Financial Statement
Mortgage Glossary
Welcome Pack
Information Hub Q&As

Customers affected by MICA or Pyrite

We have a team dedicated to supporting you.

Please email us your name, contact number, address of the property, and your mortgage account number to mica@aib.ie and a member of our MICA team will call you.

For more information on the Government MICA Grant Scheme please check this link Schemes for houses affected by pyrite or mica (citizensinformation.ie)

Home Mortgage Regulatory Information

Allied Irish Banks, p.l.c. is an authorised agent and servicer of AIB Mortgage Bank u.c. in relation to origination and servicing of mortgage loans and mortgages. AIB Mortgage Bank u.c. is regulated by the Central Bank of Ireland.

Lending criteria, terms and conditions apply. Over 18s only. Security may be required.

WARNING: If you do not keep up your repayments you may lose your home.

WARNING: You may have to pay charges if you pay off a fixed-rate loan early.

WARNING: The cost of your monthly repayments may increase.

WARNING: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, a hire- purchase agreement, a consumer-hire agreement or a BNPL agreement in the future.

Payee:	Allied Irish Bank p.l.c.
Bank Account Number:	930091 99901009
Reference:	Your mortgage Account Number

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