Support for Ulster Bank Tracker Mortgage Customers

 

Questions & Answers

Your mortgage may be moving to us. Ulster Bank has written to customers to tell them about this. If you want to find out if your mortgage is included, please contact Ulster Bank. We also have some Q&A’s here to help you.

General Support

Where do I get information about my mortgage?

  • Please contact Ulster Bank. More information is available on the Ulster Bank Customer Support Hub.

 

Transfer Date

How do I know if my mortgage(s) is/are being moved from Ulster Bank to AIB? And when will it happen?

  • If you received a letter from Ulster Bank towards the end of March / beginning of April 2023, giving you a minimum two months' notice of this change, we anticipate that your mortgage will move to AIB in mid-2023.
  • For more information to help with any queries you may have, please visit the Ulster Bank Customer Support Hub.

 

Customers impacted by this transfer

I have an offset mortgage, is it included?

  • Offset mortgages are not included in the move.

Part of my mortgage is on a fixed or variable rate. Will it be included?

  • If part of your mortgage is on a tracker rate and either a fixed or variable rate, this will mean your mortgage is anticipated to be moved to AIB. 

 

Updating Contact Details

My contact details have changed. How do I update these?

  • Please contact Ulster Bank. More information is available on the Ulster Bank Customer Support Hub.

 

Early Repayment of Mortgages

I want to pay off my tracker mortgage before it moves. How do I do that?

  • Please contact Ulster Bank. More information is available on the Ulster Bank Customer Support Hub.

With Ulster Bank leaving the market, will I get a discount if I want to pay off my mortgage early?

  • Please contact Ulster Bank. More information is available on the Ulster Bank Customer Support Hub.

 

Switching Mortgages

I want to move my tracker mortgage to AIB right now, before my mortgage is included in this move. How can I do this?

  • If you want to move off you current Ulster Bank tracker rate and take an AIB fixed / variable rate mortgage before it moves to AIB, it will be treated as a new mortgage.
  • You can get more information about how to switch your mortgage to AIB on our website.

 

Breakage Charges

As part of my tracker mortgage is on a fixed rate, will you waive the breakage cost before my mortgage moves to AIB if I want to re-fix before the term ends, or if I want to move to a variable rate?

  • Please contact Ulster Bank. More information is available on the Ulster Bank Customer Support Hub.

 

Top Ups & Mortgage Interest Rate Changes

Will my mortgage move to AIB if:

  1. I am applying for a top up?
  2. I want to change my interest rate, or
  3. My fixed rate expires before the date my mortgage moves
    • Ulster Bank will stop accepting applications for top ups from 1st May.
    • Ulster Bank is providing services such as rate changes to their mortgage customers up to the point that their mortgage moves to AIB, which is anticipated to be in mid-2023.
    • Once your mortgage moves to AIB, you will be able to choose AIB's mortgage options.

If part of my tracker mortgage is on a fixed rate, what will happen to the fixed rate when my mortgage moves?

  • If part of your tracker mortgage is on a fixed rate, this fixed rate will remain the same. We will give you notice before your rate expires and tell you what your options are. You will be able to choose from rates that AIB offer at that time.

 

Legal Costs

Will I be charged legal costs when my mortgage moves to AIB?

  • No, there will be no charge for your mortgage moving to AIB.

 

Current Accounts

Ulster Bank has told me the current account I use to pay my mortgage will close. Is Ulster Bank planning to close my current account before my mortgage moves to AIB?

  • Please contact Ulster Bank about your current account.