Help & Guidance

Need some help? Browse through the list of help and guidance options below.

From frequently asked questions to downloads, service related to product related information, or tools and calculators, you should be able to access what you need in this section.

AIB Help Centre

AIB's new Help Centre provides help and guidance on how to use the range of services available to you.

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AIB's Product Finder

Use our handy Product Finder to help you find the product you are looking for.

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Product FAQs

Looking for more information about our products? View our list of Frequently Asked Questions.

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Did You Know?

Find out what we've been up to recently to help you with your daily banking needs:

Worried about payments?

Don’t let small problems become big problems.

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Internet Banking Login Reset

Forgot your AIB Phone & Internet Banking Registration Number or Personal Access Code? You can now reset your login details online in minutes.

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Fraud Text Alerts

We may text you when we see suspicious activity on your AIB Credit and Debit cards.

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Forms, Brochures and T&Cs.

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Credit Cards
AIB Personal Credit Card Terms and Conditions

Be Visa MasterCard - Important Information

AIB's Managing Your Personal Borrowings Guide

Click Visa - Important Information

Platinum Visa - Important Information

AIB Student Mastercard - Important Information

AIB Direct Debit Mandate

AIB Balance Transfer Form

AIB Authorised User Application Form

Dispute a Transaction on My Debit/Credit Card

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Current Accounts
Sole Account Application

Joint Account Application

Information Leaflet for AIB Advantage Account

AIB Advantage Account Terms and Conditions

Personal Fees and Charges Brochure

Personal Information Leaflet

Personal Joint Account Application

Personal Sole Account Application

Understanding Your Personal Current Account Statement

Information leaflet for AIB Student Account

AIB Student Account for 2^nd Level Student

Student Plus Account Opening Form

Student Plus Info Leaflet

Personal Current Account Switching Pack

Paylink International Payment Application Form

Paylink Euro Payment Application Form

Standing Order Set Up Form

Graduate Info Leaflet

AIB Graduate Current Account Application Form

Information Leaflet for AIB Graduate Account

Terms and Conditions for Current and Demand Deposit Account

Schedule of International Transaction Charges

Direct Debit Restriction Application form

Direct Debit Refund Form

Credit Transfer Refund Request Form

FATCA Certification Form for Personal Customers

ATM Debit Card Fraud Disclaimer Form

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Insurance
Home Claims

Our Claims Promise

Prevention Checklist

AIB Life Long Insurance

AIB Mortgage Life Insurance

AIB Term Life Insurance

AIB Income Insurance

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Loans
Student Plus Brochure

Monthly Income and Expenditure Planner

Managing Your Pension Borrowing Guide

Masterplan Information Leaflet

Personal Finance Statement

Mortgage Arrears Resolution Process

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Mortgages
First Time Buyer Guide to Getting Mortgage Ready

Movers Guide to Getting Mortgage Ready

Mortgage Arrears Resolution Process

Standard Financial Statement

Reduced Repayment Application Form

Guide to Completing Standard Financial Statement

Managing Your Personal Borrowings

A-Z Guide - A Jargon Buster to Help You

Your Mortgage Checklist

AIB Mortgages Application Form

Salary Certificate Template

Gift Letter Template

AIB Mortgages helping you move

Payment Holiday request for PDH Mortgages

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Pension
Retirement Options Customer Guide

AIB Approved Retirement Fund

AIB Pension Life Cover

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Savings and Deposits
Terms and Conditions

Online Personal Demand Deposit Terms and Conditions

Online Saver Terms and Conditions

Online Notice Deposit 7 Terms and Conditions

Online Fixed Term Deposit Terms and Conditions

AIB Saver Terms and Conditions

Junior/ Student Saver Terms and Conditions

Current Accounts and Demand Deposit Terms and Conditions

Select Fixed Term Deposit Account Terms and Conditions

Currency Accounts

Guide to Currency Accounts

A Guide to Currency Fixed Term Deposit Account

Useful Forms

AIB Saver Payment Amendment Form

Notice to Withdraw/ Close Form

Select Fixed Term Deposit Maturity Instructions Amendment Form

Terms and Conditions for accounts which still operate but are no longer available to open

Youth Savings Account Terms and Conditions

Fixed Term Deposit Account Terms and Conditions

Direct Deposits Access Account Terms and Conditions

Access 30 Account Terms and Conditions

Online Notice Deposit 21 Terms and Conditions

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Investment
Regular Invest Customer Guide

Portfolio Invest Customer Guide

AIB Invest PRSA

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